Englisch Einstufungstest

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Tom __ a manager.

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__ there a restaurant near here?

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I didn’t __ an email yesterday.

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Look! The bus __.

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I’ve never __ to New York.

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__ to go out to that seminar?

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We will meet our clients __ May 21st.

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I think I’ve got a cold, I can’t stop __.

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Mr Johnson __ in Ukraine since 1985.

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I can __ a flexible timetable in my new company!

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You’re from HR department, __?

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I don’t know many people __ still don’t know English nowadays.

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My manager __ me to write a report.

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A lot of products __ in China.

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I wish I __ get up early every morning!

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It looks __ it’s going to rain.

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You should avoid __ this data in your letters.

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Are you going to the cafe? __ with you.

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What is this __ in English? I can’t remember.

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If I __ earlier, I wouldn’t have been late for work.

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He didn’t enjoy studying abroad as he had __ friends there.

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There are so many people off sick we’ll have to put the meeting __ until next week.

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Where’s your car today? It __ repaired now.

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By 2050 I think we __ a settlement on Mars.

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There’s __ in applying for the job. I’m not qualified for it.

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Please remain seated __ the plane is coming to a complete standstill.

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Chen’s looking forward __ his new job next week.

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__ Richard, it seemed he finally made his decision.

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You suspect that your customers aren’t as happy as they once were. First, existing customers seem to be __ you for the competition almost as fast as you can get new ones.

Second, your company has started to become the butt of bad jokes at conferences and in the press.
So how do you set about measuring, and improving your customers’ satisfaction? It’s important to see things through their eyes.

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You can __ your service for yourself, or watch your customers using it. A further option is to carry out some qualitative research with your customers.

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Whichever way you choose, the objective is to identify the __ on which customers will form their judgment of your service, so you can frame your questions accordingly.

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It would be foolish to think you could know all of those questions, let alone their answers, at the __.

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But your reputation is at __ if you fail to deliver. Don’t embark on a customer-satisfaction exercise unless you are prepared to act on the results. If you ask people what they are unhappy about and then do nothing about it, you will leave them more disillusioned with you than ever.

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And remember that it’s a __ target: today’s satisfied customer is tomorrow’s bored one.