English courses for the international bank Monobank

Monobank is Ukraine’s first fully digital bank, operating exclusively through a mobile application. It’s an innovative company with a strong digital culture that actively supports team development and invests in continuous employee learning.

• Founded in 2017
• Headquarters located in Kyiv
• Team size: over 2,000 employees

For Monobank, the key challenge was to find a modern English training format that aligns with the new realities of a fast-paced, fully digital international bank.

Our approach:

• We introduced a hybrid learning solution that combined flexibility, scalability, and practical relevance:
• Large-group online sessions designed for wide employee participation and engagement;
• Specialized English modules for specific departments — including a Concierge Service English program focused on real client communication and up-to-date team needs.

We implemented a flexible, scalable training model tailored to Monobank’s dynamic structure and real business needs:

• Corporate English courses in large groups (10+ participants), ensuring accessibility for teams across departments;
• Pilot launch of new course formats — including English for Banking Concierge Service and English for Client Relationship Managers, designed upon the company’s direct request;
• This approach allowed us to build a language development system directly connected to the bank’s real tasks, strengthening communication, service quality, and cross-department collaboration.

We achieved:

• Launched new learning formats as part of our corporate foreign language training programs.
• Optimized the budget for Business English courses through efficient large-group sessions.
• Increased employee engagement — team members became more active in lessons and more confident using English in real workplace communication.