Offline English course for Privat bank employees

PrivatBank is a Ukrainian commercial bank with an extensive branch network. One of its key focuses is employee development in international customer service and high-quality client support.

• Founded in 1992
• Headquarters located in Dnipro
• Team size: over 20,000 employees

The company set an ambitious goal:

• Improve English proficiency among employees of Kharkiv branches and organize offline English training for banking specialists.
• Ensure confident communication with international clients in daily customer interactions.
• Create convenient, workplace-integrated corporate English courses tailored specifically for the banking sector.

Business English Academy conducted an initial language assessment and developed a training format fully adapted to employees’ busy schedules:

• Mini-groups (up to 3 participants) — for employees with similar English levels and job functions, ensuring relevant communication practice.
• Individual lessons — for managers and specialists handling more complex client and documentation cases.

Two specialized programs were launched:

• Business English — focused on everyday professional communication, meetings, and correspondence.
• English for Banking — offline English training covering client service, documentation, and banking terminology.

Confident client communication

• Employees of Kharkiv branches began communicating confidently in English — both in person, over the phone, and online.

Mastery of banking terminology

The team gained practical knowledge through the English for Banking program, including:

• communication with clients at branches,
• discussing accounts and transactions,
• handling international documentation.

Higher service quality

• With improved language skills, employees now provide faster, clearer, and more accurate client support — without “language pauses” or confusion. This directly enhanced client trust and satisfaction.

Flexible learning integrated into work

• The mini-group and individual formats allowed employees to study without interrupting their workday. Learning became a natural part of the workflow, saving time and improving consistency.

Business impact

• Strengthened PrivatBank’s image as a bank open to international clients.
• Increased employee loyalty through visible investment in professional growth.
• Reinforced the bank’s reputation as an employer that empowers its people with tools for advancement.