Specialized English course for international port operators of QSS Ukraine LLC

QSS Ukraine LLC is the Ukrainian branch of the international company Quality Services and Solutions, specializing in technical inspection, certification, and product verification — particularly in the maritime and logistics sectors. The Odessa office unites over 50–250 employees and actively develops logistics services across the country’s ports.

• Founded in 2006
• Headquarters located in Odesa
• Team size: over 200 employees

We were tasked with creating a foundational professional English course for a maritime company.

Key objectives:

• Strengthen confidence in business correspondence in English;
• Train employees to discuss technical procedures in English;
• Ensure effective communication with international port operators and contractors.

We developed a specialized English course for logistics companies and a dedicated English program for international port operators — tailored to the real needs of the QSS Ukraine team:

• Professional English: business correspondence, technical terminology, and procedural documentation.
• Training format: interactive online group sessions twice a week (12 lessons per month).
• Practice based on real QSS Ukraine cases: requests, applications, and communication with ports.
• Role-play dialogues: practicing calls, discussing technical procedures, and negotiating with international partners.

Confident communication

• Office managers and inspectors overcame the language barrier and now handle English correspondence directly with port operators and contractors. This reduced dependence on translators and sped up communication.

Use of technical vocabulary

• Employees mastered and actively apply specialized terminology in daily operations — requests, reports, instructions, and procedure discussions. As a result, English has become a natural part of internal communication and documentation.

Improved team coordination

• The course strengthened collaboration between office staff and field inspectors. Participants now communicate more clearly, reducing errors and increasing task completion speed.

Enhanced company efficiency The employees’ language training has directly influenced business performance:

• negotiations with international partners became faster and more precise;
• risks of misunderstanding in documentation decreased;
• trust in QSS Ukraine as a reliable international partner has grown.